Terms of deliveries and returns

The normal delivery time for an order is usually seven (7) to fourteen (14) weekdays, depending on the country of delivery. If the ordered product is no longer available, we will notify you by e-mail or telephone. We aim to ship all orders at once, but in certain exceptional cases, we may deliver the products in multiple shipments.

The delivery fee is determined based on the effective price list, depending on the country from which you are placing the order. Once you have added the products in your shopping cart and entered the delivery address, the cart automatically calculates the shipping costs for your order.

We deliver online shop products to the following countries: Finland, Sweden, Denmark, the Netherlands, Belgium, Poland, Slovakia, Czech Republic, Hungary, Romania, Bulgaria, Greece, Croatia, Italy, Spain and Portugal.

If your home country is not on the list, please contact us directly at webshopthinply@koskisen.com and we will make separate shipping arrangements.

The package will be delivered to the nearest pickup point based on your postal code. The information of the pickup point will be provided in the notice of arrival.

If you do not accept the delivery from the Koskisen online shop or fail to pick up your products at the supplier’s terminal within 14 days, the products will be sent back. As the customer, you are obliged to pay the shipping costs of any such returns.

Customers are always notified of any delays in delivery. Customers are entitled to cancel the order if the delivery is delayed substantially. Koskisen has the right to refrain from any compensation to the customer in relation to delayed deliveries.

Order confirmation

If you do not receive an order confirmation, please contact our customer service so that we can check why the confirmation has not been delivered.

The order confirmation indicates the following:

  • order number
  • order content
  • product prices and total order price
  • method of payment and delivery

An order confirmation/receipt is delivered with the products, containing information on the order. Save the order confirmation/receipt to check the content and price of the order.

Terms of withdrawal

In our operations, we apply the terms of withdrawal laid down in the compelling consumer protection legislation in cases in which the customer is regarded as a consumer. Customers who are regarded as entrepreneurs are not entitled to withdrawal. According to the consumer protection legislation, customers have the right to cancel orders placed with Koskinen Oy by notifying the company within fourteen (14) days of receiving the ordered product. The right of withdrawal does not apply to products that have been customised to the customer’s wishes or, as applicable, to other products listed in Chapter 6, Section 16(1) of the Consumer Protection Act. In the context of trades cancelled based on the right of withdrawal, the customer must cover the costs of the return shipping.

You can also cancel an order before the product has left our warehouse. In these cases, please contact our customer service at webshopthinply@koskisen.com.

The following clauses apply to the right of withdrawal and open trade: Please send notification of any cancellations to our customer service at webshopthinply@koskisen.com within fourteen (14) receiving the product, and return the product to Koskisen Oy within fourteen (14) days of submitting the notice of withdrawal. Returns must be shipped to the following address: Koskisen Oy, Ohutvaneriteollisuus, Otavantie 395, 52550 Hirvensalmi, Suomi. Products covered by the right of withdrawal must be returned to Koskisen Oy unused, unchanged and in the condition in which they have been received by the customer.  The product must be packaged in the original or corresponding packaging. In invoking the right of withdrawal against Koskisen Oy, the customer will be held liable for any devaluation of the product covered by the right of withdrawal that has been caused by inappropriate handling or use for any purpose other than checking the general functionality, properties or nature of the product. In these cases, Koskisen Oy is entitled to deduct a sum corresponding to the devaluation from the customer refund. The return shipment may not contain broken packages, and partial returns will not be accepted. Any costs caused by the return must be covered by the customer.

Please package and pad the return shipment carefully. Include your contact information and the number of the original order or alternatively a copy of the covering note supplied with the package.

We aim to process refunds immediately once we have physically received the products to be returned. However, we will process them within the statutory fourteen (14) days of receiving the notice of withdrawal. Once your return has been checked and processed, you will receive an e-mail notification.

Monetary transactions related to returns are handled by Klarna.

Neglecting to pick up an order is not regarded as a return. Orders that have not been claimed by the customer and are returned from the pickup point are not interpreted as returns. In these cases, we will deduct a sum corresponding to the order’s shipping costs from the refund sum as expenses caused by the unclaimed order.